Topic
Agents at work
Small, specific places an AI agent does one job well inside a larger workflow — clarifying a request before a human reads it, asking the two questions that turn a vague ticket into a clear one — rather than a chatbot bolted onto everything. These pieces are examples of that, not the general case for agents.
Oct 7, 2026NoteFor companiesDraft
Five companies that got AI wrong, with the receipts
Real companies, their own words, and the one decision each of them skipped. A coding agent that deleted production and its backups, an email bot that confirmed a typo, 45 jobs cut and reinstated, a chatbot a Canadian tribunal said was the company, and $31,150 in costs for invented case law.
Sep 5, 2026NoteFor AI-coders
An intake step that asks two questions before a human reads the ticket
Using a model to clarify vague support requests against a map of the client's systems, with a person still approving every ticket.
Sep 5, 2026BuildFor AI-coders
Turning vague requests into clear tickets before a human reads them
An AI intake step that clarifies each request against a map of the client's systems before a person ever sees it.