Topic
Agents at work
Small, specific places an AI agent does one job well inside a larger workflow — clarifying a request before a human reads it, asking the two questions that turn a vague ticket into a clear one — rather than a chatbot bolted onto everything. These pieces are examples of that, not the general case for agents.
-
Sep 5, 2026 Note For both
An intake step that asks two questions before a human reads the ticket
Using a model to clarify vague support requests against a map of the client's systems, with a person still approving every ticket.
-
Sep 5, 2026 Build For both
Turning vague requests into clear tickets before a human reads them
An AI intake step that clarifies each request against a map of the client's systems before a person ever sees it.